Privacy Policy

At Novyra Direct, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

Name, email address, and contact details
Billing and shipping address
Payment information (processed securely by our payment provider — we do not store card details)
Order history and browsing behaviour on our site

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer service enquiries
Improve our store and services
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers (such as shipping and payment partners) solely to fulfil your order. These parties are obligated to keep your information confidential.

4. Cookies

Our store uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though this may affect the functionality of our store.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at novaluxedirect@gmail.com.

7. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.