Privacy policy

At Novyra Direct, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.

1. Information We Collect

When you visit our store or place an order, we may collect:

  • Name, email address, and contact details
  • Billing and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and browsing behaviour

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our store experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We share data only with trusted service providers (such as shipping carriers and payment processors like Paystack and Shopify) strictly to fulfil your orders and operate our store.

4. Cookies

Our store uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies in your browser settings at any time.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and tax requirements.

6. Your Rights

Depending on your location, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, contact us at novaluxedirect@gmail.com.

7. Security

We implement industry-standard encryption and security measures. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal updates. Revisions will be posted on this page with an updated date.

9. Contact Us

For questions regarding our privacy practices or your personal data, contact us at novaluxedirect@gmail.com or by mail at:

TEMILOLUWA O. ADEKUNLE ENTERPRISES 17 Lakanre Street, Off Ota-Efun Road, Ayekale Osogbo, Osun State, 105101 Nigeria

For the purpose of applicable data protection laws, TEMILOLUWA O. ADEKUNLE ENTERPRISES is the data controller of your personal information.