Shipping policy

Processing Time: Orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Worldwide Shipping: We ship worldwide. Delivery typically takes 7–15 business days depending on your location and local customs processing times.

Tracking: Once your order has shipped, you will receive a confirmation email with tracking information.

Customs & Duties: International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price.

Lost or Delayed Packages: If your order has not arrived within 20 business days, please contact us at novaluxedirect@gmail.com and we will investigate promptly.