Shipping Policy

Thank you for shopping with Novyra Direct. Please read our shipping policy carefully.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Timeframes

We ship internationally to the United States, Canada, United Kingdom, and Australia. Estimated delivery times are 10–20 business days from the date of dispatch. Delivery times may vary due to customs clearance, public holidays, or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information before placing your order.

Shipping Delays

Novyra Direct is not responsible for delays caused by customs, weather, or carrier disruptions. If your order has not arrived within 30 business days, please contact us at novyradirect@gmail.com.

Lost or Damaged Packages

If your package arrives damaged or is confirmed lost in transit, please contact us within 15 days of the expected delivery date and we will work to resolve the issue promptly.